Installation guide

1. Create your account

Sign up with your work email and turn on two-factor authentication (any authenticator app). Keep the recovery codes somewhere safe.

If you have a coupon, enter it when signing up.

2. Install the WHMCS plugin

In the panel, open WHMCS and download the plugin.

Unzip it and upload the hostingsupport folder to modules/addons/ in your WHMCS.

In WHMCS go to System Settings → Addon Modules, activate HOSTINGSUPPORT.AI and give access to the admin roles that will use it.

3. Connect WHMCS

In the panel, WHMCS → Create connection key. Copy it (it is shown once and expires in 24 hours).

In WHMCS, Addons → HOSTINGSUPPORT.AI, paste the key and press Connect. Your departments appear in the panel, all switched off.

4. Free initial review (up to 72 hours)

Our team downloads your latest tickets (without personal data), lets the AI answer a sample and scores it. You receive the report by email.

Until then the AI only leaves drafts and internal notes, never replies to your customers.

5. Turn on departments and set hours

Departments and hours: choose per department what the AI does (internal note, draft for you to approve, or automatic reply after the review), its access level, the confidence threshold and its hours. Outside hours nothing leaves your WHMCS.

Permissions: decide action by action what the AI may do on servers (never, automatically, with the customer's OK or with a technician's OK).

6. Connect your servers (optional)

Servers → Add server. Run the command it gives you as root on the server (cPanel, Plesk or DirectAdmin). It installs a small agent that only accepts our connection servers and only runs signed actions.

Then the AI can diagnose a customer's website (logs, PHP, WordPress…) and fix reversible problems with your permission.

7. Add the web chat

Chat widget: turn it on, choose the department, the domains of your website, colour and greeting, and paste the line before </body>. In your WHMCS client area it appears on its own, with the support PIN customers use to identify themselves.

<script src="https://app.hostingsupport.ai/widget.js" data-key="hsw_…" async></script>

8. Connect support mailboxes (optional)

WHMCS → Email accounts → Add mailbox: IMAP and SMTP with TLS. Emails appear in the inbox with the customer identified in WHMCS, and the AI can leave a draft or answer in the same thread.

9. Install the app on your phone

Open the panel on your phone and add it to the home screen. In Team → Your app, turn on notifications, set your WHMCS admin username and add a passkey (fingerprint or face).

10. Emergency switch

The "AI active" button at the top of the panel stops the AI at once for tickets, chats and emails. Your team handles everything until you turn it back on. Each department can also be switched off on its own.